Job vacancy Inbound Customer Service Insurance

Level 7, 123 Pitt Street 2000, Sydney
  (02) 8298 3898

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Job Type
Job Status
Full Time
24 May, 2022
Job Title

Inbound Customer Service Insurance

Job Location
Job Presentation

Inbound Customer Service Consultant
  • Global insurance company offering ongoing supportive training & career development
  • Highly competitive salary
  • Conveniently located near public transport - Chatswood station - close to cafes/shops
  • Flexible working from home arrangements
  • Onboarding and training from home

About the company

Our client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.

About the role

The customer service team are looking for customer service extraodinaires like you to manage the general inbound customer queries regarding their policy. You will be a customers first point of contact.

Their customer service line is operating Monday to Friday between 8.00AM - 7.00PM (7.5 hour days):

  • Deliver exceptional customer service across general customer queries
  • Ensuring speed and accuracy in the collation of reporting insurance claims
  • Updating CRM and generating and sending required correspondence
  • Escalate specific interactions and scenarios to seniors and team leader

Skills & Experience

  • Demonstrated high level customer service experience
  • Excellent communication skills - written and verbal
  • Strong time management skills
  • Demonstrate team work and strong sense of ownership and responsibility

Benefits & Culture

  • Hybrid work model - WFH and the office
  • 6-8 weeks training provided
  • Join a dynamic team with great culture and values
  • Opportunity for further growth and development across many different parts of the business
  • Reward and recognition platforms
  • Multicultural and diverse

How to apply?

If this sounds like you, Apply Now! Or email your updated CV in word doc to [email protected]

(You must be an Ausralian Citizen or P.R. to apply)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


insurance, home and contents, motor, general insurance, customer service, inbound, call centre


  • NA


Secondary School/High School

Skillsinsurance, home and contents, motor, general insurance, customer service, inbound, call centre
Educational RequirementsSecondary School/High School
58000 YEAR (AUD)
Valid Till
22 Jun, 2022

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