Job vacancy High Volume Customer Service Officer

- ASAP start until June 2021

- Exceptional hourly rate $41.31per hour + super

- Located in the heart of Ipswich CBD

Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders.

Successful candidates will come from a background in high volume and present at least 2+ years of high volume inbound and outbound call centre experience. You will be persistent and will display negotiation skills when dealing with customers.

Key Responsibilities:

• Provide high levels of professional customer service
• Adhere to client engagement standards
• Analysing and interpreting legislation
• Make good judgment in order to make effective decisions
• High level of accurate data entry
• Ensure you meet and comply with deadlines
• Experience achieving KPIS
• Will work as a team player
• Work collaboratively to identify improvements

Required Skills:

• Experience in debt collection is highly desirable but not essential
• Experience in a high volume inbound and outbound call centre mandatory
• Exceptional communication both written and verbal
• Ability to adapt to new systems
• Able to interact with a client base
• Show persistence when dealing with customers
• You will have high levels of resilience and negotiation skills
• Ability to interpret legislation

What’s in it for you?

You will receive the opportunity to further develop your skills whilst working for a Government department.

Please click on the apply button to be considered for this amazing and rare

opportunity. Due to the overwhelming response, please appreciate that only

successful candidates will be contacted to progress to the next stage.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.